Yesterday, the Office 365 team announced some great news for all Cloud Partners. Soon, you don’t need to remember, or ask the customer, for the cloud identity every time they need help.

http://blogs.office.com/2014/01/28/introducing-the-new-office-365-partner-admin-center/

In one single pane of glass, you are able to

• View the customers for which you have delegated admin privileges—all in one place.
• Easily find, select, and perform administrative tasks on behalf of your customers.
• View your customers’ Office 365 service health status and details.
• Create, edit, and view service requests on behalf of your customers.

Yes, you could do all this before, but it will become much easier.