Monica Shiralkar wrote: What does having excellent communication skills mean?
Monica Shiralkar wrote: How to become excellent in communication skills?
God Gave Me Nothing I Wanted, He Gave Me Everything I Needed.
OCPJP6
Out on HF and heard nobody, but didn't call CQ? Nobody heard you either. 73 de N7GH
Tim Driven Development | Test until the fear goes away
Tim Cooke wrote:I would suggest good communication skills are more about knowing when communication is needed rather than any particular style.
Tim Cooke wrote:
Other than that it has been my observation that good communicators can adapt their style to any given audience.
Tim Cooke wrote:The ability to clearly and succinctly describe a problem means nothing if you choose not to.
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Tim Cooke wrote:it isn't always easy talking about something with non technologists in a language both parties understand. It can be a challenge.
I don't think that is what Tim meant.Monica Shiralkar wrote:. . . I think the means being silent at some times . . . .
Les Morgan wrote:
the start of good communication skills is to know how to listen. many people listen to answer, but when they do they tend to have a preset thought in their mind--don't listen to answer. instead, listen to what is being said, all that is being said.
Les Morgan wrote: part of being a good communicator is to know when you need to ask for more information
Out on HF and heard nobody, but didn't call CQ? Nobody heard you either. 73 de N7GH
Les Morgan wrote:Pointed questions and, at times, tenacious following questions to get the unclear illuminated has to be done. I used to work with someone that was in charge of some data servers fore our project. When ever he was asked a question he did the following: "Well, umm..." and he would talk and say nothing for over half an hour. Nobody would ever follow up, they didn't want to and only 2 "well, umm" answers would fit into an hour long meeting. He never answered a question, he just talked.
My fix was: I would only ask him, "yes" or "no" questions. The first time I did, he protested, and I told him: that is a yes or no question. Answer yes or no, then if you wast to follow with more, do so. Our manager took up his cause said we needed to respect his way of answering, but the director butted in and said: I want to here the yes or no and then commentary, like Les asked for. It was the first time in 10 years of working with him anyone ever had a real answer to a question
In any case, be tenaciou in getting to your understanding, everyone else will respect you for it.
Out on HF and heard nobody, but didn't call CQ? Nobody heard you either. 73 de N7GH
Les Morgan wrote:
yes, assertive behavior is always best--but not aggressive. stand firm in your line of questioning until your question is answered, but be respectful.
No, but you continue to show respect to the person in question.Monica Shiralkar wrote:. . . you do not respect such behavior. . . .
It means asking again and again politely. If eventually you give up, you may be obliged to say you failed to get the information required. If you get the information required and don't understand it, then you should ask for clarification.. . . what does not be aggressive mean when you may have to ask him again and again politely . . .
Campbell Ritchie wrote:.No, but you continue to show respect to the person in question..
This particular problem is less about your own communication skills than about somebody else's.
Monica Shiralkar wrote:
Tim Cooke wrote:The ability to clearly and succinctly describe a problem means nothing if you choose not to.
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I did not understand this part. Could you please tell what it means ?
Tim Driven Development | Test until the fear goes away
Do you mean this sort of thing, following?Monica Shiralkar wrote:. . . What could be the example of being aggressive . . .
Campbell Ritchie wrote:
“What sort of idiot are you? You knew about the problem two weeks ago and you didn't tell anybody. And when we finally extracted a bit of information from you, you spent a good half‑hour waffling and not telling us anything. And stop trying to change the subject. I need to know about XYZ.”
Opinions will vary, but I think no. That is much too wishy‑washy. It does vary from country to country and culture to culture; a more direct approach is much more acceptable in North America.Monica Shiralkar wrote:. . . is the below the right way ? . . .
Campbell Ritchie wrote:
Opinions will vary, but I think no. That is much too wishy‑washy. It does vary from country to country and culture to culture; a more direct approach is much more acceptable in North America.Monica Shiralkar wrote:. . . is the below the right way ? . . .
No, I can't. I'm not in North America.Monica Shiralkar wrote:. . . You can give the example for North America.
Campbell Ritchie wrote:
Something like, “Come in and sit down. [...] Why didn't you tell us there was a problem earlier? We need to know about that sort of thing if we are to achieve XYZ.
Campbell Ritchie wrote:[
If unclear, maybe, “Yes, but that isn't clear; please explain in so even I can understand it.”.
Campbell Ritchie wrote:[
Only move off the informal mode if things don't become clear.
Look for videojug, a now‑defunct website with all sorts of advice including how to berate somebody at work. All its videos were transferred to YouTube. Videojug took a typically British approach to things.
If you are going to communicate at all, you need to decide what needs to be told, and tell it. A long time ago, I was taught there are three stages to telling something (this was for evidence in court):-
Stand up.
Speak up.
Shut up.
That was to encourage us to be brief and straightforward.
Les Morgan wrote:
the start of good communication skills is to know how to listen. many people listen to answer, but when they do they tend to have a preset thought in their mind--don't listen to answer.
. . .Campbell Ritchie wrote:No, but you continue to show respect to the person in question.
Monica Shiralkar wrote:
. . .Campbell Ritchie wrote:No, but you continue to show respect to the person in question.
But level of respect depends on how good or bad the behaviour of the employee is in the team. If the behaviour is good, employee will get respect. If the behaviour is bad, how to still respect him/her ?
Out on HF and heard nobody, but didn't call CQ? Nobody heard you either. 73 de N7GH
You have misunderstood me; you need to respect the person, and criticise the behaviour.Monica Shiralkar wrote:. . . . If the behaviour is good, employee will get respect. . . .
Monica Shiralkar wrote:
If the other person is not directly giving that information than he is being unprofessional and you do not respect such behavior. And may have to ask again and again until he gives that requested information. So what does "be respectful" mean when you can't respect such professional behaviour and what does not be aggressive mean when you may have to ask him again and again politely until he gives ?
Out on HF and heard nobody, but didn't call CQ? Nobody heard you either. 73 de N7GH
Campbell Ritchie wrote:You have misunderstood me; you need to respect the person, and criticise the behaviour.
Les Morgan wrote:.. at the very least, emotionlessly. do not torment them, nor try to show them up. if they are party of the problem, do no, and i repeat, do not point it out. instead continue with your inquiries into what is meant and needed.
Monica Shiralkar wrote:
Since the other person may find it unpleasant that he/she is being asked for this information again and in frustration may instead bring it up that the problem is from my side? In worst case If that happens then will I have to bring things up or still say something like "I don't know anything else, I am just focusing on getting our work done that's all." ?
Out on HF and heard nobody, but didn't call CQ? Nobody heard you either. 73 de N7GH
Out on HF and heard nobody, but didn't call CQ? Nobody heard you either. 73 de N7GH
Les Morgan wrote:by the time i bring it to their attention, i have already verified it's not my stuff causing the problem... so be aware that they probably will try to shift the blame back onto you. what i do is i tell them this:
"i have already verified my paths of execution, and have proven each functions as designed to do so. if you would like you can come and inspect them also." in 30+ years of programming, i have never, not even once, had anyone want to show me their dazzling maintenance ability by coming and taking on the task of looking at my code. then i will add: "if you wish i can come trouble shoot the code in question if you are too busy to do so." and i am sure to add that in front of their manager, and my manager if possible. at that point the ball is solidly in their court and you have shown good faith that your stuff works, and you are willing to assist in helping solve the problem. if they resist, it may come to the point of your manager asking their manager for the code for you to debug. i have done that. you don't make any friends that way, but people quit trying to block your requests.
i work on this premise: everything i do is open and available for all to see--therefore, everything they do should be available to me, if they are not willing to fix it themselves, i will fix it for them. my bosses know this, and it does go that far at time, because my bosses know i can fix the other guys stuff, and the other guys know it too... they don't try blocking me, because they know i'll look and find it myself if i need to.
Out on HF and heard nobody, but didn't call CQ? Nobody heard you either. 73 de N7GH
Les Morgan wrote:
being professional means--always on, always respectful, and always give your best.
Les
Out on HF and heard nobody, but didn't call CQ? Nobody heard you either. 73 de N7GH
Les Morgan wrote:Always on means when you are at work you are ready to work: no hang over, rested, ready to do whatever needs be done.
The secret of how to be miserable is to constantly expect things are going to happen the way that they are "supposed" to happen.
You can have faith, which carries the understanding that you may be disappointed. Then there's being a willfully-blind idiot, which virtually guarantees it.
A good employer will know that doesn't permit overworking the staff. Unfortunately not all employers count as “good”.Les Morgan wrote:. . . ready to work . . . rested, ready . . .
Les Morgan wrote:Always on means when you are at work you are ready to work: no hang over, rested, ready to do whatever needs be done.
Don't get me started about those stupid light bulbs. |