IT Essentials Labs and Study Guide Version 8

The only authorized Labs & Study Guide for the Cisco Networking Academy IT Essentials, Version 8 course

IT Essentials Lab Manual is a supplemental book prepared for students in the Cisco® Networking Academy IT Essentials v8 course. All the hands-on labs and worksheets from the course are printed within this book to provide practical, hands-on experience with the course content. IT Essentials covers fundamental computer and career skills for entry-level IT jobs. Practicing and performing all these tasks will reinforce the concepts, skills, and procedures and help prepare the student to take the CompTIA® A+ 220-1101 and 220-1102 exams.

Each chapter of this book is divided into a Study Guide section followed by a Lab section.

The Study Guide section offers exercises that help you learn the concepts, configurations, and troubleshooting skills crucial to your success as a CompTIA® A+ 220-1101 and 220-1102 exam candidate. Each chapter is slightly different and includes some or all the following types of exercises:

• Vocabulary Matching Exercises
• Concept Questions Exercises
• Skill-Building Activities and Scenarios
• Packet Tracer Exercises

The Labs & Activities include all the online course Labs and Packet Tracer activity instructions. If applicable, this section begins with a Command Reference that you will complete to highlight all the commands introduced in the chapter.

Related titles:

IT Essentials Companion Guide, Version 8

ISBN-10: 0-13-816610-2

ISBN-13: 978-0-13-816610-6

Table of Contents

Introduction xxxiv

Chapter 1 Introduction to Personal Computer Hardware 1

    Study Guide 2

    Personal Computers 2

    PC Components 3

    Computer Disassembly 21

    Labs and Activities 22

    1.3.2.1 Lab Safety 23

    Objectives 23

    Background / Scenarios 23

    Suggested Resources 23

    Instructions 23

    Reflection Questions 26

    1.3.2.3 Lab Disassemble a Computer 27

    Introduction 27

    Recommended Tools 27

    Instructions 27

Chapter 2 PC Assembly 33

    Study Guide 34

    Assemble the Computer 34

    Labs and Activities 44

    Command Reference 44

    2.1.2.5 LabInstall the Power Supply 45

    Introduction 45

    2.1.3.10 LabInstall the Motherboard in a Computer 46

    Introduction 46

    2.1.4.7 LabInstall the Drives 48

    Introduction 48

    2.1.5.6 LabInstall Adapter Cards 49

    Introduction 49

    2.1.7.4 LabInstall Internal Cables 51

    Introduction 51

    2.1.7.8 LabInstall Front Panel Cables 53

    Introduction 53

    2.1.7.11 LabComplete the Computer Assembly 54

    Introduction 54

Chapter 3 Advanced Computer Hardware 55

    Study Guide 56

    Boot the Computer 56

    Electrical Power 58

    Advanced Computer Functionality 59

    Computer Configuration 71

    Protecting the Environment 72

    Labs and Activities 74

    Command Reference 74

    3.1.1.6 LabInvestigate BIOS or UEFI Settings 75

    Introduction 75

    3.1.2.5 LabSearch for BIOS or UEFI Firmware Updates 78

    Introduction 78

    3.1.2.6 LabInstall Windows 80

    3.1.2.7 LabInstall Third-Party Software in Windows 83

    Introduction 83

    3.2.1.3 LabOhm's Law 85

    3.4.1.7 LabResearch a Hardware Upgrade 86

    Introduction 86

Chapter 4 Preventive Maintenance and Troubleshooting 89

    Study Guide 90

    Preventive Maintenance 90

    Troubleshooting Process 91

    Labs and Activities 96

    Command Reference 96

    4.2.3.5 LabUse a Multimeter and a Power Supply Tester 97

    4.2.3.6 LabTroubleshoot Hardware Problems 101

Chapter 5 Networking Concepts 105

    Study Guide 106

    Network Components and Types 106

    Networking Protocols, Standards, and Services 109

    Network Devices 114

    Network Cables 116

    Labs and Activities 122

    Command Reference 122

    5.4.2.8 LabBuild and Test a Network Cable 123

Chapter 6 Applied Networking 129

    Study Guide 130

    Device-to-Network Connections 130

    Network Troubleshooting 134

    Labs and Activities 138

    Command Reference 138

    6.1.2.1 Packet TracerAdd Computers to an Existing Network 139

    6.1.2.7 LabConfigure a NIC to Use DHCP in Windows 141

    6.1.3.9 Packet TracerConnect to a Wireless Network 146

    6.1.3.10 LabConfigure a Wireless Network 151

    6.1.4.7 Packet TracerConfigure Firewall Settings 156

    6.1.4.8 LabConfigure Firewall Settings 159

    6.1.5.3 Packet TracerConfigure IoT Devices 163

    6.2.2.5 LabTroubleshoot Network Problems 165

Chapter 7 Laptops and Other Mobile Devices 167

    Study Guide 168

    Characteristics of Laptops and Other Mobile Devices 168

    Laptop Configuration 170

    Laptop Hardware and Component Installation and Configuration 171

    Other Mobile Device Hardware Overview 172

    Network Connectivity and Email 174

    Preventive Maintenance and Troubleshooting Laptops and

    Other Mobile Devices 176

    Basic Troubleshooting Process for Laptops and Other Mobile Devices 177

    Labs and Activities 180

    Command Reference 180

    7.1.1.10 LabMobile Device Information 181

    7.1.2.7 LabResearch Docking Stations and Port Replicators 182

    7.3.1.6 LabResearch Laptop RAM 185

    7.3.2.4 LabResearch Laptop Screens 186

    7.3.2.7 LabResearch Laptop Batteries 187

    7.3.2.10 LabResearch Laptop Drives 189

    7.5.1.2 LabMobile Wi-Fi 190

    7.7.2.4 LabResearch Laptop Problems 192

    7.7.2.5 LabGather Information from the Customer 193

    7.7.2.6 Investigate Support Websites and Repair Companies 194

Chapter 8 Printers 197

    Study Guide 198

    Common Printer Features 198

    Printer Type Comparison 199

    Installing and Configuring Printers 205

    Sharing Printers 207

    Maintaining and Troubleshooting Printers 208

    Labs and Activities 211

    Command Reference 211

    8.3.1.2 LabInstall a Printer in Windows 212

    8.4.1.3 LabShare a Printer in Windows 214

    8.5.2.3 LabPerform Preventive Maintenance on an Inkjet Printer 216

    8.5.3.2 LabPerform Preventive Maintenance on a Laser Printer 218

Chapter 9 Virtualization and Cloud Computing 221

    Study Guide 222

    Virtualization 222

    Cloud Computing 224

    Labs and Activities 228

    Command Reference 228

    9.1.2.5 LabInstall Linux in a Virtual Machine and Explore the GUI 229

Chapter 10 Windows Installation 233

    Study Guide 234

    Modern Operating Systems 234

    Disk Management 238

    Install Windows 240

    Labs and Activities 243

    Command Reference 243

    10.1.3.4 LabOperating System Upgrades 244

    Introduction 244

    Recommended Equipment 244

    Instructions 244

    10.2.1.8 LabCreate a Partition in Windows 254

    Introduction 254

    Recommended Equipment 254

    Instructions 254

    Reflection Question 257

    10.3.1.1 LabWindows Installation 258

    10.3.1.4 LabFinalize Windows Installation 261

    Objectives 261

    Background / Scenario 261

    Required Resources 261

    Instructions 261

    Reflection Question 262

    10.3.3.4 LabBoot Methods 263

    Objectives 263

    Background / Scenario 263

    Required Resources 263

    Instructions 263

Chapter 11 Windows Configuration 269

    Study Guide 270

    Windows Desktop and File Explorer 270

    Configure Windows with Control Panels 274

    System Administration 286

    Command-Line Tools 293

    Windows Networking 296

    Common Preventive Maintenance Techniques for Operating Systems 302

    Basic Troubleshooting Process for Windows Operating Systems 303

    Labs and Activities 307

    Command Reference 307

    11.1.2.5 LabConfigure the Windows Desktop 309

    11.1.3.4 LabWork with Task Manager 311

    11.1.4.11 LabWorking with File Explorer 315

    11.2.1.5 LabExplore Control Panel Categories 319

    11.2.2.3 LabUser Accounts 322

    11.2.2.4 LabPermissions 324

    Objectives 324

    Recommended Equipment 324

    Instructions 324

    11.2.3.5 LabConfigure Browser Settings 328

    Introduction 328

    Recommended Equipment 328

    Instructions 328

    Reflection Question 330

    11.2.5.8 LabManage Virtual Memory 331

    Introduction 331

    Recommended Equipment 331

    Instructions 331

    Reflection Question 333

    11.2.6.2 LabUse Device Manager 334

    11.2.7.4 LabRegion and Language Options 336

    11.2.9.4 LabPrivacy and Gaming 339

    Objectives 339

    Background / Scenario 339

    Required Resources 339

    Instructions 339

    11.3.1.11 LabMonitor and Manage System Resources 343

    11.3.2.7 LabSystem Utilities 348

    11.3.2.8 LabManage System Files 352

    11.3.3.8 LabHard Drive Maintenance 355

    11.3.4.9 LabInstall Third-Party Software 357

    11.4.1.5 LabWork in the Windows Command Shell 359

    11.4.2.7 LabFile System Commands 362

    11.4.3.2 LabDisk CLI Commands 369

    11.4.4.2 LabTask and System CLI Commands 376

    11.4.5.3 LabOther Useful Commands 380

    11.5.1.6 LabNetwork Drive Mapping 384

    11.5.2.4 LabShare Resources 386

    11.5.4.2 LabConnect and Test the Wireless Connection 389

    11.5.5.3 Packet TracerUsing Telnet and SSH 393

    11.5.6.2 LabWindows Remote Desktop and Assistance 395

    11.6.1.2 LabManage the Startup Folder 399

    11.6.1.5 LabSchedule a Task Using the GUI and the Command Line 402

    11.6.2.4 LabSystem Restore and Hard Drive Backup 405

    11.7.3.2 LabTroubleshoot Operating System Problems 410

Chapter 12 Mobile, Linux, and macOS Operating Systems 413

    Study Guide 414

    Mobile Operating Systems 414

    Methods for Securing Mobile Devices 416

    Linux and macOS Operating Systems 417

    Labs and Activities 423

    Command Reference 423

    12.1.2.2 LabWorking with Android 424

    12.1.3.2 LabWorking with iOS 436

    Introduction 436

    12.1.4.4 LabMobile Device Features 443

    12.2.1.2 LabPasscode Locks 447

    12.4.2.4 LabTroubleshoot Mobile Devices 456

Chapter 13 Security 459

    Study Guide 460

    Security Threats 460

    Security Procedures 466

    Securing Windows Workstations 468

    Wireless Security 472

    Basic Troubleshooting Process for Security 474

    Labs and Activities 476

    Command Reference 476

    13.1.2.6 LabOperating System Security 477

    Objectives 477

    Recommended Equipment 477

    Instructions 477

    13.2.3.7 LabBitLocker and BitLocker To Go 480

    13.3.1.6 LabOperating System Login 483

    Objectives 483

    Recommended Equipment 483

    Instructions 483

    13.3.2.5 LabConfigure Windows Local Security Policy 486

    13.3.3.6 LabConfigure Users and Groups in Windows 490

    13.3.4.6 LabConfigure Windows Firewall 497

    13.4.1.10 Packet TracerConfigure Wireless Security 500

    13.5.2.2 LabDocument Customer Information in a Work Order 502

Chapter 14 The IT Professional 505

    Study Guide 506

    Communication Skills and the IT Professional 506

    Operational Procedures 510

    Ethical and Legal Considerations 511

    Call Center Technicians 514

    Labs and Activities 518

    Command Reference 518

    14.3.1.5 LabInvestigate Breaches of PII, PHI, PCI 519

    14.4.1.4 LabRemote TechnicianRepair Boot Problem 521

    Student Technician Sheet 521

    Work Order 521

    14.4.1.5 LabRemote TechnicianFix an Operating System Problem 524

    Student Technician Sheet 524

    14.4.1.6 LabRemote TechnicianFix a Network Problem 527

    Student Technician Sheet 527

    14.4.1.7 LabRemote TechnicianFix a Security Problem 530

    Student Technician Sheet 530

    14.4.2.7 LabWrite Basic Scripts in Windows and Linux 533

TOC, 9780138166304, 5/4/2023

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